Kinder King Return Policy
At Kinder King, we prioritize customer satisfaction and are committed to providing high-quality products for your little ones. If for any reason you are not completely satisfied with your purchase, please review our return policy below.
Eligibility for Returns
1. Time Frame: Items can be returned within 30 days of delivery.
2. Condition: Products must be returned in their original condition, unused, and in the original packaging with all accessories included.
3. Proof of Purchase: A receipt or order confirmation is required for all returns.
Non-Returnable Items
The following items are not eligible for return:
· Second-hand products.
· Items that have been used, damaged, or modified by the customer.
· Gift cards.
How to Initiate a Return
1. Contact Us: Email our customer service team at zjim85776106@outlook.com to request a return. Please provide your order number and reason for return.
2. Receive Authorization: Once your return request is approved, we will provide you with a return authorization number and shipping instructions.
3. Ship the Item: Pack the product securely and ship it to the address provided. You are responsible for return shipping costs unless the item is defective or damaged.
Refund Process
· Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
· If approved, your refund will be processed, and the amount will be credited back to your original payment method within 7-10 business days.
· Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
We offer free exchanges for defective or damaged items. Please contact us within 7 days of receiving the product to arrange an exchange.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. Provide photos and a description of the issue, and we will arrange a replacement or refund at no additional cost.
Contact Us
If you have any questions or concerns about your return, feel free to reach out to us:
· Email: zjim85776106@outlook.com
We value your trust and are here to ensure your experience with Kinder King is nothing short of excellent!